Customer service transformation technology
Customer service transformation technology

Customer service transformation and technology

Invest in customer service to improve experiences and differentiate your brand—without increasing operating costs.

Empowered and enlightened by digital, today’s consumers have heightened expectations of choice, personalization, flexibility, speed and transparency. In the race to meet their needs, many businesses are struggling to compete on customer experience without raising operating costs to an unmanageable level and cutting into shareholder value.

KPMG can assist you in planning, designing and executing a cost-effective customer service strategy while simultaneously increasing revenue through improved customer loyalty and advocacy. Using our functional and technical knowledge, we can help you:

  • improve the structure and performance of customer care operations
  • balance the cost of service with the value of customer relationships
  • integrate data and analytics into transformative strategies
  • deliver optimized, personalized and seamless experiences across digital channels
  • and identify high opportunity customer segments.

Contact us today to get started.


KPMG and Google

Together, we help enterprises employ solutions to help enrich customer experience and accelerate digital transformation.

KPMG complies with the auditor independence rules of the AICPA, SEC, PCAOB and DOL. As a result, some services may not be available to our audit clients and their affiliates. KPMG audit clients should check with their respective lead audit partner for more information.