Connected commerce
Connected commerce

Connected commerce

Thrive in a connected world by defining new business models and building e-commerce enabled digital business platforms.

In this fast-paced world, digital is how business gets done. But just having it in place does not guarantee success. It requires a connected commerce solution—to drive business outcomes through better customer experience, stronger engagement, and a supply chain that has the fidelity to fulfill e-commerce orders.

To be successful, connected commerce must:

  • define how digitally-enabled, new business models deliver measurable business outcomes that impact the top- and bottom-line
  • deliver a digital platform with a seamless and personal customer experience that continually meets evolving expectations across all physical and digital customer touch points
  • offer relevant, valuable, and consistent products, services, experiences, and pricing that targets the most profitable customer segments while balancing cost to serve
  • ensure the product or service fulfillment experience meets the promise of the shopping experience
  • provide a convenient, secure transaction experience that meets customer preferences while ensuring payment technologies are integrated, enabling a consistent experience across channels
  • enable customers to select, receive, and return products and services when, where, and how it is convenient while being transparent to them
  • define and build the right operating model to deliver sustainable results.  

Building connected commerce

KPMG helps clients leverage technology systems and activate a data, analytics, and insights-driven culture that integrates the view of customers and products while also supporting optimized customer experiences, data integrity, privacy, and security. Our advisors have assisted clients with:

  • business model ambition, strategy and justification
  • business model assessment and validation
  • business/digital platform operations and technology design
  • digital platform solution implementation.

Realize your goals for increasing speed to market, maintaining a competitive edge, and providing superior customer services with KPMG’s connected commerce approach to digital success.



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